Privacy Policy

Last Updated: December 3, 2025

Welcome to ineedan.ai, owned and operated by Gary Vogt Consulting. In this Privacy Policy, Gary Vogt Consulting may be referred to as “we”, “our”, or “us”. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, purchase our services, subscribe to our software, or interact with our AI-powered tools including Voice AI, Chat AI, CRM systems, and reputation management solutions.

We are committed to protecting your privacy in accordance with applicable laws, including the California Consumer Privacy Act and the California Privacy Rights Act. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect information in three ways:
1. Information you provide directly.
2. Information collected automatically.
3. Information processed through AI and automated tools.

1.1 Information You Provide
We collect information when you submit forms, use our website, interact with funnels, sign up for software accounts, or purchase services. This may include:
- Name
- Email address
- Phone number
- Business name and business details
- Billing and payment data processed through Stripe
- Account login credentials
- Customer or contact data you upload
- Communications you send to us
- Form submission content and onboarding responses

1.2 Information Collected Automatically
When you visit ineedan.ai, we collect technical and behavioral information, including:
- IP address
- Browser and device details
- Cookie and tracking data
- Google Analytics insights
- Meta Pixel data
- Form submission metadata
- Engagement and website behavior data

1.3 Information Collected Through Platform Use
When you access or use software provided by Gary Vogt Consulting, we collect platform-level data, including:
- Login timestamps and IP addresses
- Feature usage analytics
- Email, SMS, and phone activity
- AI Voice call recordings and transcripts when enabled
- AI Chat conversation logs
- Review and reputation management activity
- CRM records, notes, tasks, pipelines, and opportunities
- Workflow and automation logs
- Calendar bookings and scheduling data

1.4 SMS and A2P Messaging Compliance
We collect and store mobile numbers only when voluntarily provided by you through forms, funnels, checkout pages, or platform tools. By providing your number, you consent to receive SMS messages that may include automated or AI-generated messages for onboarding, customer support, appointment reminders, updates, marketing messages, and product notifications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.

1.5 Consent for Marketing Communications
By submitting your phone number or email address through any form, checkout page, or communication channel, you agree that we may send marketing communications related to our services. Consent is not a condition of purchase. You may withdraw consent at any time.

2. Use of AI and Automated Tools

2.1 AI Vendors and Technologies
We may use third-party AI vendors, including:
- ElevenLabs
- OpenAI
- Other required technologies

2.2 Types of Data Processed by AI
AI tools may process:
- Messages and inquiries
- Voice recordings
- Chat interactions
- Review content
- Text submitted by users

2.3 AI Data Retention
AI vendors may store data temporarily for required system functions. They do not use your data to train public models.

2.4 Automated and AI-Generated Messaging
Some SMS or voice interactions may be automated or AI-generated. Automated messages are sent only after you provide prior express consent.

3. How We Use Information
We use collected information to:
- Provide and maintain services
- Manage accounts
- Process payments
- Deliver AI tools
- Provide support
- Improve systems
- Analyze usage
- Maintain security
- Send updates

4. How We Share Information

4.1 Service Providers
We share information with:
- Stripe
- Analytics platforms
- AI vendors
- Hosting providers
- Messaging and telecom partners

4.2 AI Providers
Information may be shared with:
- OpenAI
- ElevenLabs
- Other approved vendors

4.3 Legal Requirements
We may disclose information when legally required.

5. Cookies and Tracking Technologies
We use:
- Google Analytics
- Meta Pixel
- Browser cookies

California residents may opt out by contacting [email protected].

6. Your Privacy Rights Under California Law
You may request:
- Access
- Correction
- Deletion
- Opt-out of sharing
- Removal of SMS logs

Requests may be emailed to [email protected].

7. Data Access and User Controls
Users may access:
- CRM data
- SMS / email / phone logs
- AI transcripts
- Reviews
- Workflow histories
- Calendar data

You may not access:
- Agency-level data
- Other users’ data
- Internal system analytics

8. Data Retention
- Account data retained while subscription is active
- Data deleted after 90 days post-cancellation
- Stripe billing data retained for 7 years
- SMS logs preserved as required

9. Security Measures
We use:
- HTTPS encryption
- Firewalls
- 2FA
- Role-based access
- Security audits
- Vendor compliance checks
- Monitoring systems

10. Children’s Privacy
We do not knowingly collect information from minors.

11. Third-Party Links
We are not responsible for third-party websites.

12. Do Not Sell or Share My Personal Information
We do not sell personal information. California residents may opt out by contacting [email protected].

13. International Data Transfers
When vendors use global infrastructure, we require safeguards.

14. Changes to This Privacy Policy
We may update this policy periodically.

15. Contact Us
Gary Vogt Consulting
Email: [email protected]